Frequent Asked Questions
Here are some of the quick answers to your questions
Orders and Shipping
Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor the status of your delivery.
Once your order is successfully processed and shipped, it will be delivered to the address you provided during checkout. If you have any specific delivery preferences or concerns, please contact our customer service team for assistance.
Once your payment is successfully processed, you will receive a confirmation email with your order details. This email serves as proof that we have received your payment. Additionally, you can check the status of your order by logging into your account on our website and visiting the "My Orders" section.
The 2-week shipping period is due to several factors aimed at ensuring you receive the best possible service and product quality. These factors include order processing, product sourcing, quality control and shipping
Payment and Billing
Yes, we require full payment at the time of purchase. This ensures that your order can be processed and shipped promptly
Once your payment is successfully processed, you will receive a confirmation email with your order details. This email serves as proof that we have received your payment. Additionally, you can check the status of your order by logging into your account on our website and visiting the "My Orders" section.
We occasionally offer discounts, promotions, and special offers to our customers. To stay updated on our current promotions, please subscribe to our newsletter or check our website regularly.
Returns and Exchanges
We apologize for any mistakes in your order. If you receive an item that is not what you ordered, please follow these steps: Reach out to our customer service team as soon as possible, Take clear photos of the incorrect item and the packaging it arrived in. This helps us understand the issue and prevent it from happening again. Our customer service team will provide you with return instructions. Once we receive the incorrect item, we will promptly order for the correct item or you can choose between a full refund
We take great care in packaging your items to ensure they arrive safely. However, if your products do arrive damaged, please follow these steps, Take clear photos of the damaged item(s) and the packaging it arrived in. Reach out to our customer service team within 48 hours of receiving the damaged item(s), Our team will review your case and offer a suitable resolution, which may include a replacement, a full refund depending on the extent of the damage and your preference.
Customer Support
The 2-week shipping period is due to several factors aimed at ensuring you receive the best possible service and product quality. These factors include order processing, product sourcing, quality control and shipping
We understand the importance of timely delivery and strive to meet our shipping estimates. If your order takes longer than the estimated two weeks to ship, please contact our customer service team. We will investigate the delay and provide you with a suitable solution
All the products on our website are sourced and shipped from the United Kingdom. We work closely with reputable manufacturers and authorized distributors in the UK to ensure the highest quality and authenticity of the items we offer.